Hear what's really being said on your phones.
Most practice owners have never heard a single one of their own inbound calls. Call Intelligence records, transcribes and scores every call, shows you what the patient wanted and whether they booked, and writes the coaching note for what to do differently next time.
New patient · chipped tooth
Recorded · transcribed · scored
Existing patient · billing
Recorded · transcribed · scored
New patient · implants
Recorded · transcribed · scored
Call score
Booking opportunity missed
Patient asked about availability
Coaching note
Say differently next time:offer two appointment times before the call ends, and ask if they’d like to book now.
Team average this week
0 / 100You can't improve calls you can't hear.
The phone is where most new-patient decisions are made, and it is the part of marketing practices see least. Call Intelligence turns every call into something you can read, search and learn from, without anyone sitting through hours of recordings.
If a patient didn't book, you'll know why not. If a call went well, you'll know exactly what made it work, so the whole team can repeat it.
How Call Intelligence works
Set up and managed by the PRACPROS team, so there is nothing for your front desk to learn or maintain.
Every inbound call is recorded
With the right notices in place, calls are captured automatically with no extra work for your team.
It's transcribed and understood
Each call becomes a searchable transcript showing what the patient asked for and how it was handled.
It's scored
A call score and outcome tell you at a glance which calls booked and which opportunities were missed.
You get a coaching note
What went well, and what to say differently next time, written for the person who took the call.
Everything included with Call Intelligence
Recordings and transcripts
Read any call in seconds instead of listening to it.
A score for every call
Spot the calls worth celebrating and the ones worth a second look.
What the patient wanted
Treatment, urgency and whether they were new or existing.
Booked or not, and why
See the outcome and the reason behind every missed booking.
Coaching, not surveillance
Specific, constructive notes your front desk can act on.
Tied to your marketing
Connect calls back to the ad or search that produced them.
Call Intelligence: your questions answered
What is call intelligence for a dental practice?
Call intelligence records, transcribes and scores your inbound calls so you can see how every call was handled, what the patient wanted, whether they booked and what to say differently next time.
Is call recording legal for my practice?
Recording rules vary by state and province. PRACPROS helps you set up the right call notices for your location, but you should confirm requirements with your own legal advisor.
Does my team have to review the calls themselves?
No. The system does the listening. You review short summaries, scores and coaching notes, and open a recording only when something is worth hearing.
Can I see which marketing produced which calls?
Yes. Calls are connected to the source that produced them, so you can see which searches and campaigns bring the calls that actually book.
Explore the rest of the system
Find out what's being said on your phones.
Most owners learn more in the first week of call scoring than in a year of guessing. Get a quote to see it for your practice.